Combo: Data Center and ITILv3 foundation & Data Center for Managers

Part I - ITIL V3 Foundation for Data Center

Σκοπός Εκπαιδευτικού Προγράμματος
This course introduces the fundamentals of IT Service Management (ITSM) from a data center perspective. Based on Version 3 of the IT Infrastructure Library (ITIL), this course shows how key concepts, processes, functions and roles of the ITIL service lifecycle relate to managing a data center. The course uses the exciting HP Race to Results Data Center Simulation, an interactive learning experience, to illustrate aspects of ITIL and how those enhance the quality and efficiency of data center operations. The course prepares attendees for the ITIL V3 Foundation Certificate examination.

Πού Απευθύνεται
All data center & IT Staff, data center facilities management personnel, system and network administrators, managers and executives who are responsible for the delivery and management of the data centers and IT services in an organization.

Θεματικές Ενότητες

• Understand how IT Services create value for the business and the importance of IT Service Management in making this happen.
• Understand how IT and the Business can collaborate to improve overall productivity and efficiency.
• See how each stage of the service lifecycle contributes to the overall service and how each process and role plays a part.
• Discover how to become more proactive Learn ITSM concepts via an exciting and interactive simulation.

Προϋποθέσεις Συμμετοχής
Experience and knowledge of IT computing environments are useful but not essential.

Part II - Data Center for Managers

Σκοπός Εκπαιδευτικού Προγράμματος
This instructor-led course provides instruction on the operation of a Data Center from a Manager's point of view. The complexities of conflicts between IT departments and Data Centers are covered, including how fostering more
synergistic relationships can greatly improve results.

The topic of facilities management is then addressed in the context of the energy demands and environmental impacts of data centers and what can be done to minimize each. Lastly, the course examines some of the human resources challenges facing today's Data Center managers.

This course is 100% lecture

Πού Απευθύνεται
Data Center Managers

Θεματικές Ενότητες

What Is A Data Center?

• Definition
• Components: Facility Infrastructure, IT Architecture, Operations/People

Data Center History

• Beginning Phases: 1970s and 1980s
• Distributed Systems: 1990s
• Enterprise Focus: 2000s
• Where We Stand Today

The Data Center and IT Today

• Data Center Manager Accountabilities
• Infrastructure and Personnel Challenges
• Interdependencies of Data Centers and IT
• Data Center Growth and Facilities
• Issues Facing IT Organizations
• Common Chasms Between Data Centers and IT
• The Chasm of Financial Metrics: Who’s really “paying”?
• The “Business Side” Viewpoint
• Bridging the Chasms

The Value Network

• Definition
• “Value-Added” vs. “Value Realization”
• The Imperative of Data Center and IT Value Synergy
• Creating the Value Network

Data Center Management View

• Data Center Management: Layered Model
• Data Center and IT Relationships Models
• The “Managed by IT” Model
• The “Managed by Different Corporate Organizations” Model
• Data Center Performance Measurement

The Data Center

• Services Overview
• Availability and Reliability
• Failure: Its Inevitability, Cost, and Manageability
• Operational and Environmental Risks
• Human Risks Case Study
• Roles and Responsibilities
• Certifications
• Standards and Codes

Data Center Energy Efficiency

• The Green Data Center
• Energy Efficiency Metrics: PUE and DCiE
• PUE and DCiE: A Closer Look
• Facility and IT Design Considerations
• Data Center Power Needs
• Impact of Governmental Legislation

Data Center Trends

• Infrastructure Lifespan and Current State
• Density and Power changes
• Cooling
• Outsourcing: Cloud, ITIL, SaaS/PaaS/IaaS

IT

• ITIL: The IT Infrastructure Library
• IT and Data Center Overlaps
• Benefits if IT and Data Center Cooperation

ITIL Primer

• ITIL Overview
• Why ITIL Matters to Data Centers
• ITIL v3: The Five Service Lifecycle Phases
• Continuous Improvement and Service Activities

Data Center and IT Overlaps

• Operational Monitoring
• Operational Support
• Availability
• Capacity and Performance
• Security
• Service Continuity
• Change Management
• Configuration Management
• Release and Deployment Management
• IT Staff Roles and Responsibilities

CIO and COO Concerns

• IT and Data Center Executive Ownership
• Metrics Conflicts and Effects
• Pulling It All Together

Διάρκεια Προγράμματος
5 days

Προϋποθέσεις Συμμετοχής
Data Center management experience

Ενδιαφέρομαι για σεμινάρια, πιστοποιήσεις, άλλα θέματα.